READ THIS POLICY CAREFULLY BEFORE BROWSING THIS WEBSITE OR USING ANY OF OUR SERVICES. YOUR CONTINUED USE OF THIS WEBSITE AND OUR SERVICES INDICATES THAT YOU HAVE BOTH READ AND AGREE TO THE TERMS OF THIS PRIVACY POLICY. YOU CANNOT USE THIS WEBSITE OR OUR SERVICES IF YOU DO NOT ACCEPT THIS POLICY. ALL SECTIONS OF THIS POLICY ARE APPLICABLE TO USERS UNLESS THE SECTION EXPRESSLY STATES OTHERWISE.
- Introduction
- Float Technologies Limited, a company registered in England and Wales (Company Number: 16558482), with a registered address at 86-90 Paul Street, London, England, EC2A 4NE (“we”, “us”, “our”, or “Float”) is the data controller for the processing described in this Privacy Policy. We are registered with the UK data protection regulator, the Information Commissioner’s Office (ICO), under registration number ZC026744.
- We provide you with access to pay in instalments (“Float Instalments”) and proprietary software products (the “Float Platform”) (collectively the “Float Services”). This Privacy Policy applies to our website and all related sites, applications, services, and products, including the Float Instalments and the Float Platform (collectively, our “Services”).
- This Privacy Policy describes how we collect, use, store, share, disclose, transfer, protect and otherwise process Personal Information received from website visitors, shoppers, merchants, merchant portal users, suppliers, service providers and employees (“you,” “yours,” “your,” or “Data Subjects”) who interact or engage with us.
- We implement business practices that comply with the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003 (“PECR”) (collectively, “the Acts”). For the purposes of this Privacy Policy, Personal Information has the meaning given to “personal data” in Article 4(1) of the UK GDPR.
- Our Services are not intended for children under the age of 18 and we do not knowingly collect Personal Information from children.
- Suppliers, service providers and merchants that we interact with are independent of Float and are responsible for their own privacy policies. We encourage you to review their privacy policies or contact them directly to understand how they handle your Personal Information.
- Our Services may include links to third-party websites. We are not responsible for their privacy practices.
- Personal Information We Collect
- We may collect, use, store and transfer the following categories of Personal Information:
- Identity Information: first name, surname.
- Contact Information: email address, phone number, postal/billing address.
- Financial Information: card details (we do not store full card data), transaction history, Instalment Plan details, payment status.
- Business Information: company/business name, company registration number, business address, merchant portal user details.
- Technical Information: IP address, browser type and version, time zone, operating system, device information, cookie data.
- Usage Information: information about how you use our website and Services.
- Marketing and Communications Information: your preferences for receiving marketing from us and your communication preferences.
We do not collect or process special category data except with your explicit consent or where permitted by law.
It is important that the Personal Information we hold about you is accurate and current. Please keep us informed if your Personal Information changes.
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How We Collect Your Personal Information
We collect Personal Information in the following ways:
- directly from you when you provide it to us;
- from our merchants as a result of your use of, or intended use of, our Services and/or the merchant’s services;
- from our service providers, including payment service providers;
- from your use of our website or Services, including through cookies and similar technologies;
- from publicly available sources which you have made public; and
- from other third parties and partners when you interact with them as a result of our Services.
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How We Use Your Personal Information
The UK GDPR requires us to have a lawful basis for each processing activity. The table below sets out the purposes for which we process your Personal Information and the lawful basis we rely on:
- To set you up as a Shopper, provide access to your Float portal and send you Service communications (Categories: Identity Information, Contact Information, Financial Information; Lawful basis: Performance of a contract with you).
- To process and manage your Instalment Plan (Categories: Identity Information, Contact Information, Financial Information; Lawful basis: Performance of a contract with you).
- To onboard merchants and manage the merchant relationship, including our Services to you (Categories: Identity Information, Contact Information, Business Information; Lawful basis: Performance of a contract with you).
- To send service communications to merchant portal users (Categories: Identity Information, Contact Information, Business Information; Lawful basis: Our legitimate interests).
- To comply with legal and regulatory obligations (Categories: Identity Information, Contact Information, Financial Information; Lawful basis: Necessary to comply with a legal obligation).
- To send you direct marketing about Float Services (Categories: Identity Information, Contact Information, Marketing and Communications Information; Lawful basis: With your consent).
- To improve our website, Services, and user experience (Categories: Technical Information, Usage Information; Lawful basis: Our legitimate interests).
- To manage and respond to enquiries, complaints, and support requests (Categories: Identity Information, Contact Information, Financial Information; Lawful basis: Our legitimate interests).
- To detect, prevent and investigate fraud or other illegal activity (Categories: Identity Information, Financial Information, Technical Information; Lawful basis: Our legitimate interests, Necessary to comply with a legal obligation).
- To enforce our terms, recover debts owed, and protect our legal rights (Categories: Identity Information, Contact Information, Financial Information; Lawful basis: Our legitimate interests).
- To conduct surveys and gather feedback to improve our Services (Categories: Identity Information, Contact Information, Usage Information; Lawful basis: Our legitimate interests).
- To manage our relationship with you, including notifying you about changes to our Services (Categories: Identity Information, Contact Information, Marketing and Communications Information; Lawful basis: Performance of a contract with you, Our legitimate interests).
- To develop and maintain your user profile within the Float Platform (Categories: Identity Information, Contact Information, Financial Information, Usage Information; Lawful basis: Performance of a contract with you).
- To create aggregated market data and analyse trends to develop our Services (Categories: Technical Information, Usage Information, Financial Information; Lawful basis: Our legitimate interests).
Marketing. Where we send you direct marketing, we rely on your consent. You can opt out at any time by clicking the unsubscribe link in any marketing email or by emailing support@choosefloat.com. We will not share your Personal Information with merchants for their own marketing purposes.
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Disclosure of Personal Information
We may share your Personal Information with the following categories of recipients for the purposes described in Section 4:
- Group companies: To support the provision of our Services and internal business operations.
- Service providers: Including payment, technology, software, marketing, customer support, complaints management, and debt collection service providers, who assist us in providing and improving our Services and enforcing our agreements.
- Merchants: To enable the provision of our Services.
- Professional advisers: Including lawyers, auditors, accountants, consultants, and insurers.
- Regulators and authorities: Including HMRC, law enforcement and other authorities where we are required by law, regulation, or legal process.
- Business transfer recipients: In connection with any merger, acquisition, restructuring or sale of business assets, under appropriate data protection safeguards.
We require all third parties to respect the security of your Personal Information and to process it in accordance with the law. Where third parties act as our processors, they may only process your Personal Information on our documented instructions.
We will not sell or rent your Personal Information to any third party.
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International Transfers
Your Personal Information may be transferred to, and stored in, countries outside the United Kingdom as part of the provision of our Services and our business operations. Where such transfers take place, we ensure appropriate safeguards are in place to protect your Personal Information in accordance with applicable data protection law.
If you would like further information about the safeguards we have in place, please contact us using the details in Section 11.
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Data Security
We have put in place appropriate technical and organisational security measures to protect your Personal Information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. Your Personal Information is accessible only to those who need it to perform their roles, and subject to confidentiality obligations.
While we take reasonable steps to protect your Personal Information, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
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How Long We Keep Your Personal Information
We will not retain your Personal Information for longer than is necessary for the purposes described in this Privacy Policy or as required by applicable law. In determining the appropriate retention period, we consider the amount, nature and sensitivity of the data, the purposes for which we process it, and applicable legal, regulatory, tax, accounting or reporting requirements.
We may retain anonymised data indefinitely for statistical and analytical purposes.
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Your Rights
You have the right to:
- Access: Request a copy of the Personal Information we hold about you.
- Rectification: Ask us to correct Personal Information that is inaccurate or incomplete.
- Erasure: Ask us to delete your Personal Information where there is no compelling reason for us to continue processing it.
- Restriction: Ask us to suspend processing of your Personal Information in certain circumstances.
- Data portability: Receive your Personal Information in a structured, commonly used, and machine-readable format.
- Objection: Object to processing based on legitimate interests, or for direct marketing purposes. If you object to direct marketing, we may still send you non-marketing communications necessary for the provision of our Services.
- Withdraw consent: Withdraw your consent at any time where processing is based on consent. This does not affect the lawfulness of processing before withdrawal.
- Automated decisions: Not be subject to a decision based solely on automated processing that produces legal or similarly significant effects. This may impact our ability to provide you with certain Services.
To exercise any of these rights, please email us at support@choosefloat.com.
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Cookies
Our website uses cookies and similar technologies. For full details on the cookies we use, their purposes and how to manage your preferences, please see our Cookie Policy at https://choosefloat.com/uk/cookie-policy/
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Contact Us
If you have any questions about this Privacy Policy, please contact us in the following ways:
- Company Name: Float Technologies Limited
- Postal Address: 86-90 Paul Street, London, England, EC2A 4NE
- Email: support@choosefloat.com
- Phone: (+44) 20 3808 4272
If you are unsatisfied with how we have handled your Personal Information, we would appreciate the opportunity to address your concern first, so please contact us. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO). For more information on how to do this, please visit their website: https://ico.org.uk/
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Changes to This Privacy Policy
We may update this Privacy Policy from time to time, so please review it regularly. Where changes are material, we will notify you by email. The updated version will be effective as of the revised date shown at the bottom of this Privacy Policy.
